Refund policy

For store credit or an exchange, please refer to the return policy details outlined below:

There is no exchange or refund on the custom orders or discounted items. This includes all types of products.

You can return any FULL PRICED item. We must be notified within 48 hours of receiving your order, if you wish to make a return. The item must be returned back to us within 14 days from the purchase date.

For tracked orders, returns are accepted only for unused, not damaged and unopened items within 7 days of delivery. Buyers are responsible for return postage.

ONLY THE ITEMS THAT MEET THE BELOW CRITERIA ARE ELIGIBLE FOR RETURN:

• Items must be unworn and undamaged
• Original tags and packaging must be intact
• No marks or stains on the hand tags
• No visible marks from deodorant or moisturisers
• No stains, damage, lint, hair, or pet hair
• Items must be free of any odours
• Sale items, including bundled items, are not eligible for return

If items returned do NOT meet the above stated criteria, we will not be able to process the return.

PLEASE NOTE: As return postage is not covered by us, we strongly recommend using a tracked shipping service for your return. Unfortunately, we cannot be held responsible for any lost or damaged packages during transit.

It can take up to 5 business days to process your return. Unfortunately we cannot refund duties, taxes or shipping charges.

 TO START A RETURN:

Contact us at info@faverit.com.au

In your email, please include:

• Your order number
• The items you would like to request a return for
• The reason for the return

Once we receive your returned items, we will process your return within 5 business days and send you a confirmation email.

If you requested an exchange, we will ship your new order once we’ve received your return. If you opted for store credit, we’ll email you a voucher for use on future purchases.